Privacy Policy

Table of Contents

BK8 Casino (‘BK8’, ‘we’, ‘us’) is operated by Mettlemind Tech Ltd. (Registration No. 15779, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros) and runs bk8.asia. This Privacy Policy explains what personal data we collect when you use our platform, why we collect it, who we share it with, and what rights you hold. By registering an account or using any part of the platform, you agree to the practices described here.

1. What Data We Collect

Account and Identity

Full name, date of birth, nationality
Phone number and email address
Username and encrypted password
MyKad or passport documents – collected only at KYC verification

Financial

Bank account, e-wallet identifiers and cryptocurrency wallet addresses used for transactions
Transaction history: amounts, dates, payment methods

Technical

IP address, device type, operating system, browser version
Session duration, pages visited, game activity logs
BK8 app version for mobile users

Communication

Live Chat, WhatsApp and Telegram support transcripts
Email correspondence with customer support
Marketing consent records and promotional preferences

2. How We Use Your Data

Account operation: login sessions, balance management, game access
Payment processing: deposits, withdrawals, fraud detection
Identity verification (KYC): required under Anjouan licence No. ALSI-202504032-FI2
Security: detecting suspicious login attempts, preventing account takeover
Customer support: resolving queries via Live Chat, WhatsApp and Telegram
Marketing: bonus notifications and promotions – consent-based only, withdraw at any time
Regulatory compliance: records required by our gaming licence

3. Legal Basis for Processing

Contract performance: necessary to operate your account and deliver services
Legal obligation: KYC and financial records required by Anjouan licence
Legitimate interests: fraud prevention, platform security, service improvement
Consent: marketing emails and analytics cookies – withdraw at any time

4. Who Receives Your Data

BK8 does not sell player data. Sharing is restricted to:

Payment processors: local banks, e-wallet providers, and cryptocurrency platforms strictly for transaction processing
KYC verification services: third-party identity verification providers
Game providers: Pragmatic Play, Evolution Gaming, JILI, Spadegaming, PG Soft, Microgaming, NetEnt, Playtech, SA Gaming and others receive anonymised session data to operate their games. Providers are certified by BMM Testlabs
Regulatory authorities: the Anjouan licensing body and any competent legal authority where disclosure is legally required
Technology partners: cloud hosting and security providers operating under contractual data protection obligations

5. Cookies

Essential cookies: required for login sessions and platform security. Cannot be disabled without breaking core functionality.
Analytics cookies: aggregate page usage data to improve the platform. Opt out via cookie banner on first visit.
Preference cookies: store language, currency and display settings across sessions.
Marketing cookies: measure advertising effectiveness. Require explicit consent.

Manage preferences via the cookie settings panel accessible from the BK8 footer on any page.

6. Data Retention

Active account data – held for the life of your account
Transaction records – minimum 5 years, per Anjouan licence requirements
KYC documents – minimum 5 years after account closure
Support communications – 2 years from last contact
Marketing consent records – until consent is withdrawn

7. Security

BK8 secures player data through:

SSL certificate verified and secured by GoDaddy – all data in transit is encrypted
AES-256 encryption for data stored on BK8 servers
Role-based internal access controls – only authorised staff access player records
Regular security audits and penetration testing
24/7 monitoring for anomalous access patterns

In the event of a data breach that poses material risk to player rights, BK8 will notify affected accounts within 72 hours of confirming the breach.

8. Your Rights

Access: request a full copy of all personal data BK8 holds about you
Rectification: correct inaccurate or incomplete data
Erasure: request deletion of your data – subject to licensing retention obligations on KYC and transaction records
Portability: receive your account data in a structured, machine-readable format
Objection: opt out of marketing or data profiling at any time
Withdraw consent: for marketing emails and non-essential cookies – effective immediately

Submit requests to [email protected]. Response within 30 calendar days.

9. Minors

BK8 is strictly for players aged 18 and above. BK8 does not knowingly collect data from minors. Accounts confirmed to belong to under-18 users are closed immediately and associated data deleted within 7 days. If you believe a minor has registered, contact [email protected] immediately.

10. Changes to This Policy

Material changes are communicated by email notification to registered accounts and a banner on the BK8 platform at next login. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

11. Contact

Privacy requests: [email protected]
General support: Live Chat on bk8.asia – available 24/7
WhatsApp and Telegram: contact details in the BK8 footer

Related pages: Responsible Gaming | BK8 Login and Registration.